Category: Fixes

  • Last Chance for the Summer Special

    Need Help Plugging Your Gadgets Into
    Your New Surge Suppressor?

    Take Advantage of My
    $40 Summer Special 

    Until the end of August only…
    I’ll bravely tackle that mess of cords, get your gadgets safely plugged into your new surge suppressor, make some tweaks to get rid of ads and speed up your browsing experience without you having to call Time Warner or Verizon and pay more for your Internet…all for one $40 appointment. Call me now to set up a time!

  • A Power Strip Does Not Protect You

    A power strip doesn’t protect you!

    Frequently, I go shopping with clients to help them buy new computers, gadgets, printers and accessories.  I want to remind you, and everyone you know, that you need surge suppressors to protect your equipment.  A common power strip is not enough protection.  Also, you need to check your surge suppressors periodically.  

    This is so important that I’m adding it to my list of things to check on all my appointments.  (The other things are virus protection and backup systems — including smart phones and tablets.)

    Don’t confuse surge suppressors with power strips. They look similar, but there is a difference.Power strips have circuit breakers instead of surge suppression.  A circuit breaker will trip the breaker and cut all power to the device.

    A surge suppressor will dissipate the surge so you can keep working.

    Also, a power strip will allow smaller surges to get through and this can wear out your electronics faster.  You need to use a surge suppressor.

    If you already have a surge suppressor but the lights are blinking, the protection is exhausted and you need to buy a new one.  If you’ve had it for 4 years or more, you should replace it anyway.  The blinking warning light may not be working.

    The right level of protection is important, but nothing can guarantee your computer won’t be damaged. A serious surge could blow through your surge suppressor and destroy your computer.  Remember to unplug your computer when a serious storm approaches. 

    No matter how much you prepare, something can always go wrong. That’s the reason you have homeowners or renters insurance. That’s also the reason it’s important to make sure all your data is backed up.

  • Change Your Web Browser

    Please Change Your Web Browser ASAP!internet explorer

    So many of my appointments involve problems with Microsoft Internet Explorer!  Internet Explorer is frequently hacked and hijacked and it’s very disconcerting to have your home page suddenly switched to something you never authorized and you cant find your familiar Google search box.     firefox-os_logo-wordmark_RGB-vertical-300dpi

    Please use the Google Chrome or Firefox internet browser instead. I prefer Google Chrome because I use a myriad of awesome free Google products. Ask me about them next time we get together.

     

     

     

    chrome

    According to a report by the cybersecurity firm Bromium, the latest version of Internet Explorer is still the number one target for hackers.

    For the first half of 2014, the report found that Google Chrome has actually had no publicly known security flaws, making it safe from malware attacks.

    Other important facts in the report:

    1. Microsoft Internet Explorer set a record high for reported vulnerabilities in the first half of 2014.
    2. Internet Explorer also leads in publicly reported exploits.
    3. Web browser release cycles are becoming more frequent – as are initial security patches.
    4. Adobe Flash is the primary browser plugin being targeted by attacks this year.

    Microsoft quickly schedules updates that Internet Explorer uses to patch its holes but it’s still one of the most commonly-attacked browsers by far, and I know that many of my clients ignore the updates. It’s a huge problem!

     

    Keeping your Adobe Flash player up to date is also very important. Always update your Flash player to avoid security flaws like this. Apple won’t even let you play a video if you don’t have the latest version of Flash.

    I hope these Techie Tips will ensure that you are protected and enable you to take advantages of all great things technology can do for you.

    As always, if you, and your friends and relatives, need help with any of these things, just call me to set up an appointment.

    In Joy,

    Mardi Boettcher

    “Helping you make peace with the ups and downs of technology.”

  • Last Month for My $40 Summer Special

     

    Want your internet faster and safer?

    Want to get rid of those annoying ads?

    Take advantage of my Summer Special Now!

     

    I’ll make some tweaks to your browser and speed up your internet browsing experience without you having to call Time Warner or Verizon and pay more for your Internet. Let me come over and make a few adjustments.
    You’ll be amazed at how much faster (and safer) your web pages are loading, all for one $40 appointment.
    Call me today to set up a time!

     

  • Important Reminders From “The Trenches” This Week

    If anyone calls you and says they are from Microsoft and you have a problem on your computer, hang up.  It’s a scam!  Microsoft does not have the time or staff to monitor your computer.  Never let someone access your computer remotely unless you know them.  One of my clients was victimized this week so I wanted to remind you again.

     External hard drives are not the best solution for your back ups!  Hard drives can fail and, if your house were to burn down or be burglarized, you could lose your back up along with your computer.  It’s so sad when people lose valuable docs and precious photos.  There are many cloud-based back-up options available.  Many of them offer free storage.  Please be sure you have back-up systems in place. 

    It is really dangerous to continue to use Windows XP!  Recently a local business was held hostage by a hacker who kidnapped their files and demanded a ransom of $500 within 30 minutes or $1000 if it took more than 30 minutes.  You must have an operating system that is supported by frequent updates and always allow the updates to install.  

  • Summer Special

    Indoors for the SummerSummer’s here and everyone is spending more time indoors and online. Want your internet faster? Want to get rid of those annoying ads? Who doesn’t? I’ve learned some tricks I can pass along to you in my Summer Special (one hour @ $40).  If you aren’t in The Desert, we can do it online.

    I’ll get rid of those ads and speed up your internet browsing experience without you having to call Time Warner or Verizon and pay more for your Internet. Let me come over and make a few adjustments and before you know it, you’ll be amazed at how much faster (and safer) your web pages are loading. Call today for an appointment!

  • Pre-purchase Consultation Questions

    One of my services is consulting with people to help them choose the best computer or gadget for their individual needs.  So much frustration can be avoided by buying the right product in the first place, and I have already test-driven quite a few of them in order to pave the way for others to have a more pleasant experience.  See my previous posts for the gruesome details.  LOL

    Here are the questions I use for my consultations.  Please forward this to your friends and relatives so they will have it when they are considering a computer or gadget purchase.   They will thank you for it.

    1. What is your budget?

    2. What is the size of the notebook that you are considering?

    3. What screen resolution do you want?

    4. Do you need a portable or desktop replacement laptop?

    5. How much battery life do you need?

    6. Do you want to play games with your laptop? If so then please list the games that you want to with the settings that you want for these games. (Low, Medium or High)?

    7. What other tasks do you want to do with your laptop? (Photo/Video editing, etc.)

    8. How much storage (Hard Drive capacity) do you need?

    9. If you are considering specific sites to buy from, please post their links.

    10. How long do you want to keep your laptop?

    11. What kind of Optical drive do you need? DVD ROM/Writer, Blue Ray ROM/Writer, etc ?

    12. Please tell me about the brands that you prefer and the brands that you don’t like and explain the reasons.

    13. What country do you live in?

    14. Please tell me any additional information if needed.

    Additionally… you should consider available support options in your area. If you buy something abroad, will you be able to have it fixed near where you live? Does the warranty apply? How quickly do local accredited technicians fix laptops?

  • Heads Up – Sudden Changes

    Have you been experiencing sudden changes to your computer, or seeing new applications and services showing up out of nowhere?  If you have, know that I feel your pain and I’m here to help.

    Even I get frustrated and disappointed when companies add features and applications  without asking permission first.  It used to be that they offered new services and endeavored to pitch them in a way that would be appealing.  Now, they just foist them on us with instructions on how to undo it.  Not only are the sudden changes very confusing, but many people don’t have the vocabulary to understand the instructions on how to undo the changes!

    Here are some solutions for you:

    1.  When you authorize updates or download applications, read each screen before you hit “next.”  There may be other apps being offered and they may have boxes checked that mean they will be included and installedYou need to uncheck the boxes! 

    Here are just a few examples of what I’m encountering:

    • Current anti-virus program uninstalled and replaced by MacAfee
    • The Ask Tool Bar installed on web browser
    • Default search engine changed from Google to Conduit or Bing

    2.  Did you notice that Google added tabs to the inbox so mail is sorted into categories?  The “Social” Tab is for social networking, “Promotions,” for business offers and promotions, “Updates,” for confirmations, receipts and bills, “Forums,” for online groups, and mailing lists.  (I had many calls from clients who thought some of their emails were missing and I walked them through the process to undo the tabs.)  Google did include instructions for undoing the changes but again…we have to take the time to read the screens and the instructions.

     

    3.  Google will soon allow people to send an email, even if they do not have the person’s email address, as long as both people have a Gmail and a Google Plus account.

    This change was announced Thursday and will be introduced over the next few days.  Some people are concerned that this will open the door to spam and unwanted solicitations.  Google says that the new capability will be useful for people who know one another but have not yet exchanged email addresses.

    Senders can email anyone as long as they follow them on Google Plus, which they are able to do without permission.  Recipients can receive email from anyone on Google Plus but the recipient’s email address only shows up if the recipient replies to the email.

    The ability for anyone on Google Plus to email a Gmail user will be automatically turned on, requiring people to opt out if they do not want to be reachable.

    If this affects you, you can turn it off by visiting the General tab on the Gmail Settings page, where you can choose to receive email from “anyone on Google Plus”, “people in my circles” or “extended circles” or “no one”.
    Google plans to send emails to Gmail users explaining the change before turning it on.  Emails received from people outside Google Plus users circles will be filtered into the social tab in Gmail.  So be aware that you may be getting these requests.  Try to follow the instructions from Google and let me know if you get stuck.

    This change, is directed at more tightly integrating Gmail with Google Plus, and is the latest move by Google to weave its social network into all of its products.
    Technology is all about change and expansion.  It can be a challenge to keep up and takes a certain sense of adventure and passion for the gadgets and apps.  That’s why I do what I do.  I enjoy the game and can bring you the play-by-plays that you need.   My goal is to enhance people’s experience and help to maintain peace and joy in the world.

    So, no worries…I’m here to give you a heads up when I can.  Just read the instructions and let me know if you need help.

    You can do your friends a favor and help me with my mission, by sharing these tips with your friends.   Thanks!

    In Joy,
    Mardi

    “Restoring peace and joy to the world through computer education.”

  • Making Passwords More Manageable

    The common issue that I seem to be helping with lately is Passwords.  I know…don’t groan, I will get you through this!

    I have spent a lot of time helping people go through the process of re-setting passwords because they didn’t remember them and didn’t have them written down.  You know I don’t mind doing it, but I would like you to be able to save yourself the time and money.

    Please, write down your user names and passwords and store them –separately from your computer–in a place where you can find them (and an intruder would not).  A file folder in a file drawer would be good.

    If you change your passwords, for some reason, be sure to update the file folder.

    If your children or grand children set up accounts for you, be sure they give you the login name and passwords for your folder.

    Also, be sure your passwords are secure.

    This past week, I received three emails from friends whose accounts had been hacked.  That means that someone figured out their passwords and was sending emails to everyone in their address books.

    Not only is this a problem for them, but  their friends email addresses are exposed and they are at risk of being spammed.

    Another issue is, if you use the same password for other accounts, you are vulnerable to the hackers accessing those accounts also.

    So let’s get serious about passwords.

    I know it’s inconvenient and I’m sorry we have to deal with it, but creating effective passwords and keeping track of them is a whole lot less work than straightening out the mess if you get hacked.

    It doesn’t have to be an overwhelming, big deal.

    Here are some easy solutions from my friend and favorite Computer Tech, Dominique Fruchtman of Desert Cow Computers.  See her website:  http://mydesertcow.com/  It moos!

    1) For dumb stuff you don’t care about, make it something really easy, like all numbers such as 22223333.

    2) To be more secure, substitute numbers for letters as follows:

    1 = i
    3 = e
    0 = o
    4 = a

    Example: CAROLINE becomes C4R0L1N3

    3) Or, use the first letter of each word in phrase you know well:  ‘Four score and seven years ago, our forefathers”…  becomes 4s&7yaof

    4) Or, use a very old home address, (that hackers won’t find) with the numbers behind the street name.

    Example:   Adams3201

    Passwords that have a combination of numbers, letters, symbols, and upper and lower case, are harder to crack and the above are easy ways to accomplish that.  Also, they are easy to remember.  But write it down too.  Please!

    Now you are all set and, hopefully, peace and joy have been restored to your computing experience.

    If you, or someone you know, have other challenges or questions, just call for an appointment and I’ll “make it all better.”   ; )

    In Joy,
    Mardi

    “Restoring peace and joy to the world through computer education.”

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